Always here for you

We care about keeping you safe and healthy. Think of your Sonder app as an “angel in your pocket” and reach out to us anytime - day or night - for safety, medical or mental health.

How we work

Support you can count on

  • Sonder app
    Easy access to our wellbeing library or direct contact with our medical team - plus location based safety features and notifications.
  • Human support

    Our in-house medical team and in-person responders provide emergency support, health advice, medical triage and counselling.

  • In-person support

    Our on the ground team can get to your location in minutes, and will stay as long as needed.

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“It was so painful when I thought I had a burst eardrum, but the kids were causing havoc and I was pretty stressed out. I got in touch with the Sonder nurses for advice. They calmed me down, and told me how to treat the pain so I could delay visiting the ED. It was hugely reassuring. I settled the kids, managed the pain and got my ear seen to later on. They were so quick, so responsive, and even got in touch afterwards to make sure I was OK.”

Laura L, NSW

Member since Sep 2020

Valued clients

  • Marist 180
  • Gidget-Foundation-300x95

How we help

  • Confidential support

    We are here for you, no matter what. Be secure in the knowledge that anything you disclose is held in the strictest of confidence - and will not be shared without your consent.
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    "The last year has been particularly tough for me - both physically and mentally. Being able to get advice and talk openly about my worries has been a lifeline. Especially in the middle of the night when I have nowhere else to turn."

    Member, VIC

    Member since May 2019

  • No issue too big or small

    You might be worried about something at work, need help booking a medical appointment or just want someone to talk to - there really is no issue too big or small. Open the app to send us a message or give us a call - we are always here for you.
    Download app

    "I was feeling stressed and just needed an ear to hear what I was going through. It helped to speak to someone who really heard me. She helped me pause, reflect, and hit the refresh button to address a couple of things that were going on for me."

    Member, QLD

    Member since Jan 2018

  • Humans helping humans

    When you reach out to us, know a real person will be on the other side, ready to help. Our team has dedicated their lives to helping people and they truly care.
    Download app

    Meet Kim, who leads our team of nurses. She's a highly experienced, emergency care nurse, a proud Māori, and is passionate about combining modern medicine with traditional, holistic wellbeing methods to ensure the best outcome for every situation, every time.

    Nurse Kim

    Kim Powell

    Director of Nursing

How we help

  • Confidential support

    We are here for you, no matter what. Be secure in the knowledge that anything you disclose is held in the strictest of confidence - and will not be shared without your consent.
    Download app

    "The last year has been particularly tough for me - both physically and mentally. Being able to get advice and talk openly about my worries has been a lifeline. Especially in the middle of the night when I have nowhere else to turn."

    Member, VIC

    Member since May 2019

  • No issue too big or small

    You might be worried about something at work, need help booking a medical appointment or just want someone to talk to - there really is no issue too big or small. Open the app to send us a message or give us a call - we are always here for you.
    Download app

    "I was feeling stressed and just needed an ear to hear what I was going through. It helped to speak to someone who really heard me. She helped me pause, reflect, and hit the refresh button to address a couple of things that were going on for me."

    Member, QLD

    Member since Jan 2018

  • Humans helping humans

    When you reach out to us, know a real person will be on the other side, ready to help. Our team has dedicated their lives to helping people and they truly care.
    Download app

    Meet Kim, who leads our team of nurses. She's a highly experienced, emergency care nurse, a proud Māori, and is passionate about combining modern medicine with traditional, holistic wellbeing methods to ensure the best outcome for every situation, every time.

    Nurse Kim

    Kim Powell

    Nurse Unit Leader

Popular wellbeing features

 

Chat instantly
Connect with our expert team in real-time, and in any language. Ask us anything, and know that everything is confidential.

 

Wellbeing library
Browse helpful articles, videos, and advice to support you on your wellbeing journey.

 

App notifications
Relevant, timely notifications about things happening around you. Reduce stress by staying informed about scams, weather events, COVID-19 or travel restrictions.

Popular Features
Popular safety features

Popular safety features

 

Track my journey
Stay connected day or night. Whether you’re out and about, walking in the dark or on your daily commute, we monitor your progress throughout your journey until you no longer need us.

 

Check on me
Feel safe in any situation. Sonder can check up on you to make sure you’re okay when you’re meeting someone new or going somewhere unfamiliar.

 

Help alert
Immediate support. If you need urgent help, simply tap "send a help alert" to get connected instantly to our team, who are always here to help.

 

Safety alerts
Helping you avoid unsafe hotspots. We scan the environment for anything that may impact your safety. If you’re near an unsafe location, we’ll notify you immediately, and follow up to ensure you are safe.

Member experiences

Hear from our members who have relied on Sonder to help them out. There really is no issue too big or too small.

Support for your safety, medical and mental health

Sonder is on a mission to build a world where people feel accepted, supported, and heard. A world where people have the confidence to request help for anything, any time. How can we support you?

How it works app screens, features we provide in our smartphone app