The impact of customer hostility - an event for business leaders in Melbourne, hosted by Sonder.

The impact of customer hostility on a workforce in distress (Melbourne event)

Incidents of aggression from customers can be extremely stressful for frontline workers, and potentially have long-term impacts on employees and their organisations. Last week in Melbourne we gathered a selection of business leaders to discuss this important topic, highlight some…

CEOs and leaders who are reshaping organisational wellbeing, employee wellbeing, workplace wellbeing

5 roles of CEOs and leaders who are reshaping organisational wellbeing

In today’s complex business environment, shareholder value is no longer the only north star. As Lurie and Tegelberg from McKinsey & Company have said, modern leaders “must focus on co-creating meaningful value with and for all stakeholders, expanding beyond shareholders…

Agents of change for employee wellbeing are reshaping how organisations see workplace wellbeing.

What does it mean to be an agent of change for employee wellbeing?

Today’s CEOs and senior leaders have become personal agents of social change and true impact players across their ever-expanding ecosystems of influence. This is different from the late 1990s and early 2000s trend of “corporations as social change agents” and…

Customer hostility and workplace aggression. How can managers and workplaces support employees?

How Sonder’s medical team supports a workforce in distress

The pandemic has exacerbated customer aggression and workplace distress, as well as highlighted gaps in employee support. What more can be done? How does Sonder’s medical team help our customers and their team members? At our recent event for retail…

Bec Goulter from the National Retail Association talks at Sonder’s event about customer hostility.

The impact of customer hostility on a workforce in distress (Sydney event)

Since the start of the pandemic, some retailers have seen instances of aggression from customers increase by up to 400 per cent. With this in mind, Sonder recently brought together business leaders from consumer-facing sectors to discuss the impact that…

This year’s Wellbeing at Work Summit explored wellbeing trends and what organisations can do to improve workplace wellbeing.

Wellbeing at Work Summit

For organisations across the world, 85% of costs are absorbed by their people. Talent is the “make or break” of an organisation, so an inclusive, supported, and healthy workplace just makes good business sense. To hear how some leading organisations…

Sonder is accredited by The Australian Council on Healthcare Standards (ACHS).

Why is ACHS accreditation important to us and our customers?

Last year, Sonder proudly became the first technology company to become accredited by The Australian Council on Healthcare Standards (ACHS) to their EQuIP6 Standards. This post explains what this means and why it is important both to us and our…

National Student Safety Survey (NSSS) results. What are Australian university leaders doing?

University leaders and the NSSS results: why is student safety not improving?

Following the release of the 2021 National Student Safety Survey results at the end of March, the media has been abuzz with damning headlines about the extent of the “distressing” and “abhorrent” sexual harassment and sexual assault of university students…

Perks do not keep people engaged in the workplace. Read the evidence.

Myth: employee perks keep people engaged

Yoga studios, rainbow slides, NASA sleep pods, organic lunches, daily ice cream allowances, volleyball courts, climbing walls, gyms, saunas, massage, ping-pong tables, games arcades, puppytoriums, hair salons, in-office scooters, childcare, acupuncture, Olympic-sized pools for SCUBA-certification at lunch, Botox-injection rooms, tanning…

Employees do not need psychological debriefing after traumatic events. Read the evidence.

Myth: employees need psychological debriefing after traumatic events

For years, employee support programs have prescribed the urgent deployment of a psychologist or trauma counsellor to the scene of a critical incident or traumatic event. Subsequently, well-intentioned employers who are keen to exercise their duty of care, have traditionally…

It is a myth that employee wellbeing cannot be measured in the workplace. Read the evidence.

Myth: wellbeing cannot be measured

Wellbeing advocates often struggle to secure appropriate funding for their workplace wellbeing initiatives. Many times this is because their business case focuses on qualitative data, but budget holders prefer quantifiable metrics – to satisfy their due diligence, allay their sense…

The second employee wellbeing myth is that digital-only is the answer. Standalone self-help apps.

Myth: digital-only is the answer

As the lines blur between our personal and professional lives, employees are increasingly turning to their employers for better mental health and wellbeing support. Looking for easy wins and low-effort solutions, many organisations are banking on self-help digital tools as…

Paid time off (PTO) is a band-aid for employee burnout in the workplace, not a cure.

Myth: paid time off cures burnout

In the past twelve months, the global media has done an exceptional job of glorifying companies that have gifted their employees with paid time off (PTO) to curb burnout and improve mental health and wellbeing. Business leaders who have not…

Employee wellbeing: what does the evidence say

Employee wellbeing: what does the evidence say?

The world of employee wellbeing can be a maze of shiny objects and misinformation. Business leaders, trying earnestly to look after their people, are confronted with conflicting messages at every turn. It’s confusing and disorienting. How can you be sure…

Sonder Exec Lunch Event

Reimagining workplace wellbeing

We were pleased to recently welcome around 30 executives into Sonder HQ to discuss the topic of rethinking workplace wellbeing – an important topic on the minds of all people leaders, given the high percentage of mental health concerns but…

workplace mental health experience

Workplace mental health: employee experiences

Everywhere we turn, we’re reading statistics about employees wanting their employers to provide better workplace mental health support. Millennials in particular want their employers to implement additional mental health initiatives – 87 per cent compared to 67 per cent of…

workplace mental health solutions

Workplace mental health: right-fit solutions

Low employee uptake of workplace mental health support has largely been accepted with minimal inquiry. But with this year’s release of ISO 45003 and the subsequent spotlight on workplace psychological health and safety, it’s time for organisations to ask why…

Mental health support uptake

Workplace mental health support: Why only a 5% uptake?

Workplaces have changed beyond recognition over the past two years. Expedited by COVID-19, we have become more digitally enabled, embraced newfound flexibility through hybrid working, introduced new on-site safety measures to enable lockdown restrictions to be lifted, and there has…

Blog header - How can you support your students differently

How can you support students differently?

Now that the world has been disrupted, what does the new horizon of student support look like? Do we know what constitutes meaningful, relevant, holistic and compassionate care during a period of deep uncertainty? Sonder’s Dr Jamie Phillips and Robert…


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