Client case study
Marley Spoon and Sonder - A recipe for success
logistics and packing
(Urban, suburban and rural)
Who is Marley Spoon?
Marley Spoon is a global direct-to-consumer brand solving everyday recurring problems in delightful and sustainable ways. Their vision is to 'build a better everyday, just for you, just right' which is not only applied to their customers but their team too, where the business places great importance on building a unique environment where every team member can thrive.
Marley Spoon experienced exponential growth in Australia when it switched to a subscription model, moving them from a luxury item to a household favourite. As a result, the business needed to scale its workforce to meet the growing demands, particularly concerning safety and mental health issues - they now have hubs worldwide and employ more than 500 people within the APAC region.
The rapid expansion created a range of complexities for Marley Spoon’s full-time, casual, admin and distribution teams.
- Safety needs of remote workers were not being serviced, opening the organisation to risk.
- The goal of improving support to family members was falling short.
- Primarily casual workforce in the distribution centre work irregular, antisocial hours.
- Young, culturally diverse teams.
Sonder wellbeing insights
safety alerts have been shared
of support cases occur outside of 9am-5pm
said they would not have sought help if Sonder was not available
“Sonder fundamentally enhances accessibility to care for Marley Spoon’s staff by leveraging technology, 24/7 support, and timely data insights which drive meaningful business decisions.”
Craig Cowdrey, CEO at Sonder
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