Client case study

A human-centric solution for BINGO Industries

Asset 5@2x
Bingo Logo
Workforce composition

Workforce composition

1,500 employees

1,058

field service workers

142

corporate staff

300

drivers

1,058

field service workers

142

corporate staff

300

drivers

Industry

Industry

Renewables & Environment

Workforce diversity

Workforce diversity

Field service
Transportation
Customer-facing
Corporate

Geographics

Geographics

Mobile
Domestic

Situation

Australia’s leading waste management company BINGO knew their wellbeing solution needed an overhaul. The existing mental health counselling services were not working - issues were left untreated and unrecognised, workers were suffering in silence, leading to increased absenteeism and claims. The team knew these challenges existed but were blind to who, when, where and how they were presented.

Case complexity

At the time of launch, BINGO was comprised of 142 corporate staff members, 300 drivers and a large on-the-ground team (fondly referred to as GOgetters) often working long night shifts.

  • A culturally diverse workforce with a high number of EASL staff
  • A high proportion of mobile workers working varied hours with no access to support after 5 pm
  • The stigma of seeking help in a male-dominated workforce

Sonder wellbeing insights

50%
of support cases comes at night
70%
wouldn’t have reached out without access 24/7
Jo Cairns quote

“We have had many BINGO members reach out, mostly through chat, many out of hours. So many of them have disclosed these are longstanding challenges they have faced, and have never asked for help before.”

Dr Jamie Phillips, Medical Director

Dr Jamie Phillips profile img

Considerations

Accessible, relevant, and trusted support was required to reach team members who weren’t getting the help they needed across a range of medical and mental health needs.

Find out how Sonder's tech-driven solution provides BINGO team members and their families with 24/7 multilingual support across a range of medical and mental health needs.

access cta btn

Access the full story

If you are invested in your people’s wellbeing and are curious about how Sonder can impact your organisation, you can download the full story.

Related posts

The impact of customer hostility - an event for business leaders in Melbourne, hosted by Sonder.

The impact of customer hostility on a workforce in distress (Melbourne event)

Incidents of aggression from customers can be extremely stressful for frontline workers, and potentially have long-term impacts on employees and their organisations. Last week in Melbourne we gathered a selection of business leaders to discuss this important topic, highlight some…

Continue
CEOs and leaders who are reshaping organisational wellbeing, employee wellbeing, workplace wellbeing

5 roles of CEOs and leaders who are reshaping organisational wellbeing

In today’s complex business environment, shareholder value is no longer the only north star. As Lurie and Tegelberg from McKinsey & Company have said, modern leaders “must focus on co-creating meaningful value with and for all stakeholders, expanding beyond shareholders…

Continue
Agents of change for employee wellbeing are reshaping how organisations see workplace wellbeing.

What does it mean to be an agent of change for employee wellbeing?

Today’s CEOs and senior leaders have become personal agents of social change and true impact players across their ever-expanding ecosystems of influence. This is different from the late 1990s and early 2000s trend of “corporations as social change agents” and…

Continue

There's so much more to share

Sonder is reimagining health, safety and wellbeing support. Sonder proves human centric care leads to earlier intervention. Sonder impacts one person at a time to drive meaningful change across an organisation. Sonder understands people and how to support them.

iPhone app mockups_About Us